Shipping and Returns

Delivery time

Delivery time varies from your location. Within Europe shipping may take between 2 - 4 working days.

Shipping to the United Sates we use a courier with a tracked fast shipping between 5-7 working days.

 

Shipping outside of Europe

For orders outside of Italy we calculate the package service rates, automatically calculated after the address data has been entered. If you are located outside of Europe import duties may apply.

 

Shipping to UK

Import fees may apply if your order is above £130 (150). You can make multiple single orders below £130, in order to bypass the import fees.

 

Untracked Parcels 

We do not take any responsibilities for untracked parcels that are lost in transit from the courier. In the rare case that this might happen we are not able to refund your order as this is out of our control.

Returns
You have the right to cancel your order up to 7 days after receipt without notice and send back to us. You will then be credited with the full order amount, shipping costs will not be credited. The costs for returning items the Lori Sandals are for your own account. If you make use of your right of withdrawal, the product will be returned to Lori Sandals with all supplied accessories and - if reasonably possible - in the original condition and packaging. To use this right, you can contact us at hello@lorisandals.com

The item must be sent in original packaging after registration on our return page. We strive to process a return shipment within 5 working days of receipt. After processing, you will receive a message. Lori Sandals strives to meet any refund within 7 working days after processing. In any case within the legal period of 30 days. Shipping costs and eligibility for return shipments by parcel service are for the customer's account. If the item is received in good condition, we will send the new order (if desired) or Lori Sandals will refund the purchase amount to the account. 
Complaints and defects can not be sent as a regular return, but must be reported to Customer Service at hello@lorisandals.com 
 

Return Address: 

Lori Sandals 
Piazza Giuseppe Malvezzi 34
Desenzano del Garda, 
25015

Italy

We recommend sending the registered return, so that you can get a receipt for the return! Lori Sandals is not liable for return shipments that do not arrive! 

English