WHAT ARE COOKIES?
To find out more, please check What are cookies (opens in a new window; please note that we can’t be responsible for the content of external websites).
If you don't wish to enable cookies on your computer, that will mean that your experience of using our website site will be impaired - as some of the cookies help us to identify and resolve errors for example, or determine relevant related products to show you when you're browsing. Most web browsers have cookies enabled, but see the Managing cookies section for help to turn them on should you need to.
We do have relationships with third parties who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).
TYPES OF COOKIES
Essential cookies These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
Performance cookies They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
Functionality cookies They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
OUR COOKIES POLICY
To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from johnlewis.com, or any other website, you can use your browser to do this.
Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main third party cookies we use, and what we use them for. They may collect personal data:
THIRD PARTY COOKIES
We use third-party service providers (Facebook and Google) to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please visit their websites listed below.
How to check cookies are enabled on IOS Safari
- Tap on the 'Settings' application from your home screen.
- Find and tap on the 'Safari' menu item.
- Under the 'Privacy & Security' section tap on the 'Block cookies' menu item.
- Select any option other than 'Always block'.
How to check cookies are enable on Android internet browsers
- Tap on the 'Settings' application from your home screen or under 'Apps'.
- Under the 'Device' section tap on the 'Applications' menu item.
- Find and tap the 'Internet' menu item.
- Find and tap the 'Privacy' menu item.
- Enable 'Accept cookies'.
For all other browsers, please consult your online Help files.